Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
UK DELIVERY
Shop Willson currently delivers to addresses within the United Kingdom only.
DELIVERY COSTS AND TIMES
The available delivery methods, charges and estimated delivery time will be displayed on the product page or during checkout before you place your order.
Unless a different delivery period has been agreed with you, your order will be delivered within 30 days.
Some products may be sent directly from different suppliers or locations. This means an order containing multiple products may arrive in separate parcels at different times. You will not be charged additional delivery fees unless clearly shown before you place the order.
ORDER PROCESSING
You will receive an order confirmation after placing your order. Where tracking is available, we will send the tracking information after dispatch.
Orders placed during weekends or UK bank holidays may begin processing on the next working day.
DELIVERY ADDRESSES
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact us immediately at t.willson2892@gmail.com. We cannot guarantee that an address can be changed after an order has been dispatched.
DELAYS
Delivery dates are estimates unless we have expressly agreed a guaranteed date with you.
Delays may occasionally occur because of carriers, severe weather, peak periods, supplier delays or circumstances outside our reasonable control. We will contact you if we become aware of a significant delay.
If we cannot deliver within the agreed period, you may have the right to cancel the order and receive a refund.
MISSING OR DAMAGED PARCELS
If tracking shows your parcel as delivered but you cannot find it, please check with other members of your household, neighbours and any safe place identified by the carrier.
If the parcel remains missing, or it arrives damaged, contact us at t.willson2892@gmail.com with your order number. Please include photographs if the parcel or product is damaged.
RESPONSIBILITY FOR GOODS
Shop Willson remains responsible for the goods until they are delivered to you or to a person you have nominated to receive them.
CONTACT
For delivery questions, contact:
Email: t.willson2892@gmail.com
Shop Willson
20 Irwell Road
Maidstone
ME17 3XE
United Kingdom