FAQs

1. What does ShopWillson sell?

Our selection of kitchen accessories include cooking tools down to baking also kids toys to help develop important skills such as hand-eye coordination, creativity and hours of fun.

For pet owners, we offer a range of interactive toys that will keep your furry friends entertained for hours. From treat-dispensing puzzles to interactive balls, our pet toys are designed to stimulate your pet's mind and provide them with hours of fun and exercise.

2. What is ShopWillson's unique value proposition?

Welcome to ShopWillson, your one-stop destination for expertly  kitchen accessories, pet toys, kids toys, and home accessories. We take pride in offering a wide range of high-quality products that are designed to enhance your everyday life.

3. What is ShopWillson's return policy?

ShopWillson has a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more information, please refer to our refund policy.

4. How can I start a return?

To start a return, you can contact us at info@shopwillson.com. Please provide your order details and the reason for the return. Our customer support team will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

6. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund. Please provide us with the necessary details and evidence, such as photos, to assist us in resolving the issue promptly.

7. Does ShopWillson ship internationally?

Yes, ShopWillson offers international shipping. We ship our products to customers worldwide. However, please note that shipping times and fees may vary depending on the destination country. It is recommended to check our shipping policy or contact us for more information regarding international shipping.

8. How can I contact ShopWillson for further assistance?

If you have any further questions or need assistance, you can contact us at tom@shopwillson.com. Our customer support team will be happy to help you with any inquiries or concerns you may have.

9. What is ShopWillson's refund policy?

ShopWillson has a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return. For more information, please refer to our full refund policy.